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Maintain Teacher Privacy with Google Voice

by Miguel Guhlin
Google Voice

As an educator leading remote learning, you may need to call parents. But sharing your mobile number may cause you concerns. Giving students and parents your personal mobile phone number is unprofessional and you may find yourself

in an uncomfortable situation. After all, what if you are at home relaxing with family and you get a phone call to your smartphone? It will feel like a personal moment, but you have to be ready to put on your professional hat. Avoid that. Get another phone number at no extra cost with Google Voice.

Note: Educators should avoid using Google Voice to contact students. You should adhere to your school district’s or organization’s approved communications tool. For example, that may be Seesaw, Google Classroom, MS Teams, or another learning management system. Use Google Voice for contacts with colleagues, parents, and others from whom you would like to safeguard your personal phone number.

What Is Google Voice?

Google Voice is a free* to start service available to you if you have a personal Gmail account. You can make phone calls via the Voice app on your phone or through your web browser. It’s a boon to teachers who may need to speak to parents during the COVID-19 challenge. It’s also nice to be able to share your Google Voice number with strangers. Only you need know that it’s not your “real” phone number.

*Note: If you decide to use Google Voice, you may have to add credit to it. You can add credit to it as you need it. Since it features a billing history, you can keep a record and share that with your supervisor for reimbursement. Some school districts are offering to provide reimbursement for phone calls since teachers have to call parents. This will vary from district to district, so be sure to get clarification. Privacy has a price. That price in the United States is $0.00 per the Google Voice calling rates.

My Google Voice number is 210-617-3330. I’m comfortable sharing it with you because it’s not my smartphone number. And, if spammers get hold of it, I add them to my blocked list. In fact, I rely on the Should I Answer app on my phone to intercept robocallers.

google voice

Why Sign Up for Google Voice?

A close teacher friend keeps her students’ parents updated all the time via Seesaw but COVID-19 caught her and others off-guard during spring break. But her school district administrators want her to contact parents. Have you ever had to deal with parents or guardians who couldn’t maintain a professional distance? I know I did and I was always grateful that they didn’t have my number.

Worse, if you work with older students, it is inappropriate to share that number.  It opens you up to the charge that you are engaging in private conversations with students. That’s a violation of many responsible use agreements (RUAs/AUPs). How do you solve this problem?

Did You Know?

Sign up for one of our Google Certified Educator certifications. You’ll learn about more than Google Meet, as well as earn 12 CPE hours per course. Use these courses to get Google Educator certified. Find out more online.

Some small school districts who have poor phone systems that fail may want to get an “alternate phone.” The alternate phone (using a personal Gmail account) is one that works even when the district’s phone system goes offline.

The way to solve all these problems is get a Google Voice number based on a personal Gmail account, NOT a G Suite EDU. Follow these steps to get started.

Steps to a Google Voice Number

To get a Google Voice number, login with your personal Gmail account, then go online to the Google Voice website. Be sure to login with your personal Gmail account, NOT your G Suite EDU (school/work) account. If you don’t have your own Gmail account, then you may want to get one first.

google voice

Step 1- Get a Google Voice Account

Go to voice.google.com to get your account. Make sure to use the blue SIGN IN button in the top right and again, be sure to use your personal Gmail account.

Step 2- Select Your Phone Number

Google will provide you a list of available phone numbers in your area. Choose one that you would like to use. Make sure to write it down.

google voice

Once you have selected your phone number, you will VERIFY the number you want to connect it to.

google voice

Step 3- Make Phone Calls via Web Browser

You can begin making calls immediately via your web browser. Once the call connects, you will be able to have conversations via your computer’s mic/headset.

google voice

Note: Phone numbers pixelated to protect privacy.

Step 4- Make Phone Calls via the Voice app on Your Smartphone

Need to make phone calls via your smartphone? You can get the app for free via the Google Play store on your phone or iTunes. It’s easy to install. You will need to verify your phone one more time. When you are ready to make phone calls on the go, start with the Voice app on your smartphone.

Step 5- Customize Settings

One of the neat things about Google Voice is that you can customize the settings. Those settings include DO NOT DISTURB. You can turn on DO NOT DISTURB when you want all calls sent to voicemail, such as after work hours. Another neat feature is being able to record one or more professional greetings. For some, this might be an easy way to share daily announcements. You are also able to screen calls. When you do that, you are able to hear a caller’s name when you pick up.

google voice

If you don’t want to disconnect altogether, you can get your voicemails transcribed. Google will work as your assistant to send transcribed voicemails to your email. There are many other settings. Here are a few I recommend you set under Calls:

  • Turn on “Always use my phone to place calls.” This will ensure any calls you start on your computer end up on your phone. If you need to record calls using Audacity, you may want to leave this off.
  • My Devices. Decide what device you want to answer calls on. To push all calls to the web so that you don’t get bombarded on your smartphone, turn on the web, but leave others off. If you don’t mind calls beings forwarded to your smartphone, turn that on.

Google Voice Makes Calling Parents Easy

As wonderful as your parents in your classroom are, you may not be ready to share your number with all. And, with little ears listening, it’s better to keep your real phone number to yourself. Using Google Voice, you can be fearless about sharing your Google Voice number. And you can feel comfortable reaching out to students and parents.

Need a printable document? Share Hunter McConnell’s handout:

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5 comments

Jesus Luna March 26, 2020 - 10:48 pm

How do I get the free phone? When I went to get started it took me to the pricing and I could not do it.

Reply
Miguel Guhlin March 26, 2020 - 11:24 pm

Jesus, make sure you are logged in with a personal Google account, NOT a G SUITE EDU account for work.

Miguel

Reply
Lindy Hockenbary April 3, 2020 - 12:22 pm

I have had technology directors scoff at recommending teachers use a personal gmail account for school use of any kind. How do you respond to that?

Reply
Miguel Guhlin April 3, 2020 - 12:42 pm

Lindy, I love this question. Why? For the simple reason that I’ve responded to it before. The tech directors who emailed me received the following in response:

1) Schools expect teachers to call parents to maintain contact, setup LMSs (e.g. Seesaw) that were not setup PRIOR to COVID-19 break.

2) Teachers that lack a school-issued phone or app that acts like a phone have no other option use their own personal phones.

3) Teachers’ use of a personal smartphone or landline reveals that number (that may be unlisted, not meant to be shared) with parents and others.

4) Revealing a teachers’ personal smartphone number is undesirable for a certain population of teachers.
Google Voice for G Suite EDU has a cost associated with it. There are also other potential issues that may involve teachers calling abroad using their District-issued Voice account (a trust issue that the District has) and incur cost or liability. To avoid those issues, the District does not get Google Voice.

5) A Google Voice for a personal Google account allows the teacher freedom to protect her phone number, separating work and home calls and text messages. Teachers are still subject to school policy that prohibits their unsupervised teacher to student contact. Google Voice based on a personal Google account is for parent calls and work calls, NOT to contact students.

6) The District has NO say over what phone service the teacher uses because they do not pay for it. If the expectation is for them (teachers) to call parents at home, then they can’t say, “You may not use Google Voice or T-MObile or AT&T services.”

7) School districts who want to tell teachers what phone service to use have several options. They can spend limited funds on VOIP/Apps so staff can call parents in a way they totally control. Or, they can spend those limited funds getting devices, hotspots into the hands of students.

Wise leadership in a school district will print this blog entry. They will put it in the hands of teachers so they can safeguard their privacy while making phone calls. Wise leaders will support their staff to keep communications open to stakeholders. Then, they will spend money on expanding their digital inventory, putting technology and connectivity in the homes of those who need it.

That’s my reasoning. Tell me how it’s wrong.
🙂

Reply
Gina whited July 30, 2020 - 2:56 pm

This is something I may look into doing.

Reply

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